digital marketing support

Support

Whether you need ongoing support or ad hoc help, we offer tailored solutions that match your needs perfectly.

1. SUPPORT ECONOMY PACKS

We provide ad hoc support at an hourly rate for "quick fixes" to existing projects.  You can purchase blocks of support at a discounted rate.

2.  Monthly Retainer

Our most economical support option. Get our team of digital experts working to promote your business for a low, monthly fee.

3.  TRAINING

We provide "one on one" customised training sessions in Business Catalyst to help you run your online business like a pro.

support packages

Option 1: Pre-Paid Support Economy Packs

We provide ad hoc support at an hourly rate for "quick fixes" to existing projects.
You are able to purchase blocks of support at a discounted rate. Prices exclude GST.
Our normal hourly rate is $150, billed in 15 minute increments.

1 Hour



$150 + GST

(Non-discounted rate)


4 Hour Pack

$576 + GST

($144 per hour)

YOU SAVE $24

8 Hour Pack

$1056 + GST

($132 per hour)

YOU SAVE $144

16 Hour Pack

$1872 + GST

($117 per hour)

YOU SAVE $528

Option 1: Support Examples

Included
  • Create a lead capture form
  • Update an image on your website
  • Setup a payment form
  • Add testimonials to your website
  • Facebook, Twitter, Google, Youtube retargeting pixels
  • Conversion pixel tracking codes
  • Duplicate an existing page
  • Import a csv into your CRM
  • 3D Product images for books/software
  • Facebook Ad image
  • Blog Sidebar Banner
  • Blog Post Thumbnail
  • Printable Order Form
  • Simple image edits
Not Included
  • New websites
  • Website redesign
  • Custom landing page design
  • Supplying stock images for designs and web pages
  • Strategic and marketing advice
  • Content or sales copywriting
  • Debugging code
  • Design mockups requiring more than 2 rounds of revision
  • Designing Microsoft Powerpoint, Keynote, Microsoft Word, Google Docs, Pages etc.
  • In-depth debugging why something doesn’t work
  • Search marketing/SEO services
  • Social media posting
  • Setting up email accounts or other IT related tasks
  • General administrative tasks ie: transcription, data entry, research etc.
  • PPC advertising setup or management
  • Any task deemed by Kado Creative to exceed 1 hour of direct action.

Task Turn Around Time

Currently tasks are typically actioned within 1-4 business days. We follow a first come, first served priority model, meaning tasks that were submitted yesterday take a priority over new tasks submitted today.

By the nature of technical tasks, there are many variables outside of our control such as…

  • Time it takes for you to respond to our questions
  • Bugs with software platforms
  • Waiting for 3rd parties to provide information or answers
  • Load of tasks currently being experienced by our team.

We understand there are times when a task is urgent and offer a “drop everything” rate of $160 per hour to accommodate your needs.

How Support Economy Packs Work

This service is very straightforward and perfect for businesses with irregular updates. You purchase website support 'credits' upfront in hourly chunks.

Each time you make a support request we will let you know how many minutes it will take, and upon completion of each task, we will update your credit total and let you know what your remaining balance is.

The credits last for 12 months from the date of purchase, so whether you have a few quiet months or a busy few, you don't need to worry with our economy support packs.

monthly retainer

Option 2: Monthly Retainer

Our most economical option if you require on-going digital marketing support. Get expert tech and design support for as little as $213 a week!!

Tech & design tasks
website updates
2 tasks actively
worked on at a time
no lock in contract.
Cancel any time.
$850

Per Month
Price excludes GST

Option 2: Support Examples Included

Tech Tasks
  • Create a lead capture form
  • Update an image on your website
  • Setup a payment form
  • Add testimonials to your website
  • Facebook, Twitter, Google, Youtube retargeting pixels
  • Conversion pixel tracking codes
  • Duplicate an existing page
  • Import a csv into your CRM
Design Tasks
  • Short PDF formatting/creation
  • 3D Product images for books/software
  • Facebook Ad image
  • Blog Sidebar Banner
  • Blog Post Thumbnail
  • Printable Order Form
  • Simple image edits

Option 2: Support Tasks Not Included

  • New websites
  • Website redesign
  • Custom landing page design
  • Supplying stock images for designs & web pages
  • Strategic and marketing advice
  • Content or sales copywriting
  • Debugging code
  • Design mockups requiring more than 2 rounds of revision
  • Designs working with Microsoft Powerpoint, Keynote, Microsoft Word, Google Docs, Pages etc.
  • In-depth debugging why something doesn’t work
  • Search marketing/SEO services
  • Social media posting
  • Setting up email accounts or other IT related tasks
  • General administrative tasks like transcription, data entry, research etc
  • PPC advertising setup or management
  • Any task deemed by Kado Creative to exceed 1 hour of direct action.

Task Turn Around Time

Currently tasks are typically actioned within 1-4 business days. We follow a first come, first served priority model, meaning tasks that were submitted yesterday take a priority over new tasks submitted today.

By the nature of technical tasks, there are many variables outside of our control such as…

  • Time it takes for you to respond to our questions
  • Bugs with software platforms
  • Waiting for 3rd parties to provide information or answers
  • Load of tasks currently being experienced by our team.
  • We understand there are times when a task is urgent and offer a “drop everything” rate of $160 per hour to accommodate your needs.

Payment & Cancellation

Payment is due on the first of each month.

CANCELLATION
We’ll be sad to see you go and would love the chance to help you get more value out of our services before you go, but if you truly think cancelling is the right decision you can cancel at any time by simply contacting us at admin@kadocreative.com.

**PLEASE NOTE:
Account cancellations take effect at the end of your current billing cycle.

Business Catalyst Training

Option 3: Adobe Business Catalyst Training

We offer "one on one" customised training sessions in Business Catalyst to help you run your online business like a pro. Get in touch and let us know what you need, and we'll train you via a webinar session. Should you need us to come to you, please note extra travel costs may apply. Prices exclude GST.

one hour training
$150

two hours training
$300

three hours training
$450

Get started now.

Kado Creative is a complete creative and digital marketing agency solving problems with creative ideas and digital expertise. We brainstorm, strategise, design, code, write, print and blast to help you get more traffic, leads and sales.

Let's talk! We love to meet people who are passionate about what they do and get stuck into new projects. Our creative team has years of experience and are able to quickly assess your needs and make recommendations.

We look forward to speaking with you!


E: admin@kadocreative.com

P: +612 9099 4790

Mon-Fri 9am-5pm AEST (UTC/GMT+10)


 

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